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2.9

I ordered the equipment and was charged $108 to my credit card. They set up the monthly payment to come out of my checking account with a debit card.

I ordered more equipment because I thought I needed a glass break sensor and a couple more window alarms. ( I actually didn't need them). They credited my credit card for $173.96 but forgot to refund the tax I was charged. This created a credit balance on my account, so the didn't take out the $44.95 on October 3rd, like they were supposed to (from my debit card).

So now they say my account is past due and are calling my daughter-in-law to update my billing info!! (She was only supposed to be called in the event of an emergency). She texted me because she thought it was a scam. someone trying to get my bank account info.

Today, Frontpoint said they would erase the payment for this month. I simply do not understand how this can get so mess up in one month's time.

I have until October 21st to cancel my plan, and you can bet I'm going to do it. I cannot deal with these people for a 3 year contract.

Reason of review: Problems with payment.

Frontpoint Security Cons: Billing is terrible.

Location: Colorado Springs, Colorado

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FrontPoint

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail.

At your earliest convenience, could you please email us at WeCare@frontpointsecurity.com with the name on your account? Thanks again and we hope to hear from you soon.

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