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3.0

I am currently shopping for an alarm system. Called Frontpoint sales an here is my experience with them.

I spoke to Brenden Shoop. I wanted to ask some technical questions. I told Brenden that I was currently shopping and comparing my options. He said "Why would I want to bother looking at other systems, since Frontpoint is the best?" I was immediately a little irritated by this statement.

Then he said, "Let me run through a sample configuration with you." I figured, why not? He asked me the size of my house. I told him 1200 square feet. Then he asked, "How many doors?" I told him 3 doors.

He asked, "Open floor plan or closed floor plan?" I responded, "Relatively open." Next he said, "Here is what you need: 3 entry sensors, one for each door - one glass breakage sensor, centrally located and the control panel." I told Brendon that there is no way that 1 glass breakage sensor would cover my whole house. I can't hardly believe what he said next. He said, "Are you challenging the advice of a security professional?" I told him it wouldn't work and that many other additional sensors are needed and I gave him reasons why. He responded by saying that I could buy more sensors if I want to but they are not needed.

I would be wasting my money. Next he wrapped up his pitch up by saying that he would give me the system for $112 dollars (as opposed to $222.11) with my good credit. I told him he couldn't run my credit because I froze it. Then Breden lied to me saying that he could run my credit by using my birthday.

Here is the bottom line and my take on this experience: The sales rep didn't give a *** about working with me to design something that would protect my home. He simply wanted to make a sale by keeping the price low and hooking me into a 3 year contract. He didn't care if it worked properly or not, so long as he could collect a commission. I looked at the glass breakage sensor specs on the Frontpoint web page and it must be line-of-site and within 20 feet of a window.

The only way this design would work is if there were no internal walls in the house and you could see every window from one location and the house was a square box. The experience obviously made me angry enough to write this review.

Reason of review: Poor customer service.

Location: Lawndale, California

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Guest

Thank you for the review. I was told the same scenario about the multiple windows.

Guest

I just signed up for a system and did some research on this company. I am finding good and bad reviews..thank you all for the inputs. I will defenitely cancel within 30 days if i see these same issues.

Sid

FrontPoint

We first ask that you please accept our sincerest apology for the way you were treated during your sales process as it is far from the Frontpoint experience and quality of service we take great pride in providing. We would like the opportunity to make this situation right and look into your interactions with your sales representative so we can take any and all necessary actions to ensure this kind of thing does not happen again.

At this time, we are having difficulty finding your interactions based off the information in your profile so at your earliest convenience, could please email us at WeCare@Frontpointsecurity.com with the name and/or phone # you sent in with your requested quote? Thank you again and we hope to hear from you soon!

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