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Frontpoint Security - Set up new console with Frontpoint

Ronald was rude and impatient. I was very patient with him while he gave me several contradictory instructions. I will never understand why people like him (i.e. hates his job) stays at a job where he apparently doesn’t like to deal with people.
Company wrote 0 public responses to the review from Dec 07.
2.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1418167
They want their money regardless of what they attempt to get the customer to believe. It's all about their bottom line, so nothing else matters to them. Avoid them for security service unless you want a lot of frustration when you attempt to get some clarification...
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Company wrote 1 public responses to the review from Oct 24.
FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

#1388129
I ordered the equipment and was charged $108 to my credit card. They set up the monthly payment to come out of my checking account with a debit card. I ordered more equipment because I thought I needed a glass break sensor and a couple more window alarms. ( I actually...
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Company wrote 0 private and 1 public responses to the review from Oct 12.
FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

3.0
I didn't like
  • Billing is terrible
#1380438
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Frontpoint Security - Billing date adjustment

I was trying to change the withdrawal date for payment from the first of the month to the third due to social security deposits. To avoid overdraft fees
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 02.
3.9
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1371190
Twice the alarm went off , we received an automated call that offered a reference number and asked that I call if we needed help, ending with thank you and have a good night! Can you imagine being held at gunpoint and listening to an automated voice telling you to have...
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Company wrote 0 private and 1 public responses to the review from Sep 03.
FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

1.0
I liked
  • No words to describe
I didn't like
  • False response
  • Customer service
#1345570
I'm very disappointed the service. I pay $44.95 for a basic service while me family pays a lower amount and has many more security options that came with the package and someone to actually comes out and install. I would not sign a 3 year contract with Front Point....
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Company wrote 0 private and 1 public responses to the review from Aug 29.
FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

2.1
#1341614
I was with Frontpoint for 18 months before finally cancelling, and moving to Google Nest. In hindsight, I wish I never moved to Frontpoint. The Frontpoint system initially looked good, nice app, nice words, but over the course of 18 months the system went down, doors...
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Company wrote 0 private or public responses to the review from Aug 17.
1.8
#1332402
@frontpoint Another conversation and another brick wall of Service. Please no one use this company. They will take your money but will not ensure your family’s safety or protect your home investment. #SpreadTheWord
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Company wrote 1 public responses to the review from Aug 16.
FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

1.0
#1331001
Felt bullied into signing - never opened the box - never set up the service and want out of the contract. I've been paying for this service for 10 months and called customer service to cancel the service - they were rude - would not transfer me to a supervisor and...
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Company wrote 0 private and 1 public responses to the review from Aug 09.
FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

1.0
I didn't like
  • Customer service
  • Bait-and-switch tactics
  • Overall experience and understanding
#1325209

Contact Frontpoint Security

Mailing Address:
Frontpoint Security
1595 Spring Hill Road Suite 110
Vienna, VA 22182
USA
Phone:
(877) 602-5276
More

Similar to Frontpoint Security

We bought a home and assumed the contract from the previous owners. The rate was repeatedly tried to be raised by frontpoint but they finally relented. We have had several times where the alarm was tripped and there was no call to check on our safety. We were so fed up...
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Company wrote 1 public responses to the review from Aug 02.
FrontPoint
FrontPoint
Frontpoint Security Verified Representative

We appreciate you bringing your concerns to our attention. We are going to have one of our Account Supervisors look into your account and reach out to address your concerns in...

1.0
#1319470