Product: Frontpoint Security Security System Clear all filters (0 of 46 reviews match)
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Frontpoint Security - I was with this company for over 3 years
I called in to get all my cameras on line because most of the time I only used one.The two outdoor cameras sat in there boxes unless I wanted to hook them up and that was very seldom.I called in was on the phone for about an hour with the tech and had no luck getting...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, cou...

Product
Frontpoint Security Security System
#1430125
Twice the alarm went off , we received an automated call that offered a reference number and asked that I call if we needed help, ending with thank you and have a good night! Can you imagine being held at gunpoint and listening to an automated voice telling you to have...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

1.0
Product
Frontpoint Security Security System
I liked
  • No words to describe
I didn't like
  • False response
  • Customer service
#1345570
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Frontpoint Security - Not secure- joke company

Our home has not been secure since the unit went in.....just equipment, nothing more. Protect yourself and family by not going down this road. They are robbery in your pocket and leave your families unprotected.
2.2
Details
Advertised vs Delivered
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Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Frontpoint Security Security System
#1243696
Frontpoint security false alarms are adding up. I was recently on a vacation in the Caribbean and I was notified my house alarm was going off. Imagine being over 1000 miles away and thinking your house is being broken into and there's nothing you can do. Come to find...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail. At your earliest convenienc...

1.0
Product
Frontpoint Security Security System
#1205695
I purchased a Frontpont system because all their literature states that the system is "pet friendly" for animals up to 50 lbs.However, my 10 lbs cat sets off the motion sensors almost daily. I called the help desk to discuss and was told that "pet friendly" doesn't...
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Anonymous
Anonymous

My 8 pound cat set of the motion detector sending police to my house.

FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail, however, we are having trou...

2.8
Product
Frontpoint Security Security System
#1144512
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Frontpoint Security - They don't tell you your entering a 3 year contract.

Ordered the system after a minor break in. I didn't activate the system. After a few months we decided to go a different route. We tried to cancel, only to be told we were in a 3 year contract. Which would be over $ 1000 to be paid in order to cancel. Buyer beware , avoid the lies pick a different company.
1.3
Details
Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Website
Product
Frontpoint Security Security System
#1139357
I don’t know how anyone can see a thing on these cameras.The “night vision” it claims to have is a joke. You can not see a thing at night. Even if we leave a light on, you would never be able to make out a face. The doorbell camera only records if someone rings the...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

We appreciate you taking the time to bring this to our attention. We would like the opportunity to make this situation right for you, however, we are having trouble locating y...

1.5
Product
Frontpoint Security Security System
#1133395
Lied to me about contract length and then sent me equipment that was faulty.Had false alarm bills from the police. They seemed to be covering for someone that was entering my house and then told me to erase the history in my unit (which I suspect is so I can't compare...
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Product
Frontpoint Security Security System
#1092264
Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives.From the...
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1.2
Product
Frontpoint Security Security System
#1019461
The system was pretty easy to install but if you have a 2nd door that you want to enter or exit from, forget it, unless you're willing to pay a fortune for another keypad.Yes, you can use your phone to control the system but sometimes, if I don't have my phone on me,...
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2.7
Product
Frontpoint Security Security System
#1016175