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after signing up got a dog - motion sensor concern Then we moved from the mountains to a senior mobile home. At age 83 concerned about the monthly fee on contract - YEA connected to Donny, and he walked me through all the questions and now all resolved ! What a relief...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

We're so happy to hear that Donny was there to help you! Thanks for sharing this experience with us and please let us know if there is anything we can ever do for you in the f...

4.1
I liked
  • Followup by selective employees
  • Easy set up
  • easy to set up
#1117455
Had the following problems with the Frontpoint System after equipment was installed, activated and technicians indicated ALL functioning: 1) 84-year old Mother fell trying to go to the restroom, pushed Panic button that was on a lanyard around her neck. No one came...
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1.4
I liked
  • Followup by selective employees
I didn't like
  • Overall experience and understanding
#1109898
Lied to me about contract length and then sent me equipment that was faulty. Had false alarm bills from the police. They seemed to be covering for someone that was entering my house and then told me to erase the history in my unit (which I suspect is so I can't compare...
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#1092264

Short Review on December 28, 2016

Frontpoint Security
#981455
1.0
Details
What ever you do don't get service through this company because they sell you equipment that defective and call fire department on false calls and charge you for it
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Advertised vs Delivered
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Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on October 04, 2016

Frontpoint Security
#930874
3.0
Details
They are still billing me after cancelling months ago. And calling them is pressure sales. Am tired of repeating myself and don't have time to keep calling this company. They won't let you cancel
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Frontpoint Security Security System Review

Frontpoint Security
#805063
If you get a Frontpoint system BEWARE: you are signing an agreement for 36 months (the salesman didn't tell me about this, it's all in the 20 pages of the agreement)! If you decide to change company a year into the agreement you have to pay the rest of the contract. A whole pile of money.
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Paid $500 for initial set up. Customer service rep never told me I'd be committed to a contract of 27 months. When I had to discontinue service 9 months into it, that is when I was told I had to pay for the complete 27 months or get turned into collections. Dishonest...
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1.0
#1070086
Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From...
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1.2
#1019461
The system was pretty easy to install but if you have a 2nd door that you want to enter or exit from, forget it, unless you're willing to pay a fortune for another keypad. Yes, you can use your phone to control the system but sometimes, if I don't have my phone on me,...
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2.7
#1016175
I just very recently purchased a home security system and monitoring from Frontpoint. Things at first did not get off on the right foot, and admittedly I still feel a little chapped because of the "service" I got at my old company. To make a long story short, never had...
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4.8
#995303
Do not sign on with this company!! Very deceptive! I am now stuck with a 3 year contract. I signed on for the front door system, which allows you to see who is at your front door. I have a very old home and was told the set up would be simple. NOT TRUE! It takes at...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for taking the time to share this experience with us. We would like the opportunity to speak with you about this experience and make this situation right while ensur...

3.3
#985897
I paid for my new system and the rep told me it was to be delivered the next day. It didn't arrive. I called the company and asked about it and the rep said it would arrive today. It still did not show up. I emailed them asking for a refund and cancellation. If I can't...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing this to our attention! We sincerely apologize for the lack of communication you have received as it is far from the quality of service we aim to provide...

2.8
#984776

Contact Frontpoint Security

Mailing Address:
Frontpoint Security
1595 Spring Hill Road Suite 110
Vienna, VA 22182
Phone:
(877) 602-5276
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System is like all the others but their staff isn't very good. Had a false alarm and the person who called knew almost nothing, just very poor response. I have to do all the troubleshooting. Does not respond to communications promptly. This is one of those companies...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing this to our attention! We would love the opportunity to make this situation right for you, however, we are having trouble locating your account based on...

2.0
#976143