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Paid $500 for initial set up. Customer service rep never told me I'd be committed to a contract of 27 months. When I had to discontinue service 9 months into it, that is when I was told I had to pay for the complete 27 months or get turned into collections. Dishonest...
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1.0
#1070086
Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From...
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1.2
#1019461
The system was pretty easy to install but if you have a 2nd door that you want to enter or exit from, forget it, unless you're willing to pay a fortune for another keypad. Yes, you can use your phone to control the system but sometimes, if I don't have my phone on me,...
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2.7
#1016175

Short Review on December 28, 2016

Frontpoint Security
#981455
1.0
What ever you do don't get service through this company because they sell you equipment that defective and call fire department on false calls and charge you for it
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Short Review on October 04, 2016

Frontpoint Security
#930874
3.0
They are still billing me after cancelling months ago. And calling them is pressure sales. Am tired of repeating myself and don't have time to keep calling this company. They won't let you cancel
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Frontpoint Security Security System Review

Frontpoint Security
#805063
If you get a Frontpoint system BEWARE: you are signing an agreement for 36 months (the salesman didn't tell me about this, it's all in the 20 pages of the agreement)! If you decide to change company a year into the agreement you have to pay the rest of the contract. A whole pile of money.
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I just very recently purchased a home security system and monitoring from Frontpoint. Things at first did not get off on the right foot, and admittedly I still feel a little chapped because of the "service" I got at my old company. To make a long story short, never had...
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4.8
#995303
Do not sign on with this company!! Very deceptive! I am now stuck with a 3 year contract. I signed on for the front door system, which allows you to see who is at your front door. I have a very old home and was told the set up would be simple. NOT TRUE! It takes at...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for taking the time to share this experience with us. We would like the opportunity to speak with you about this experience and make this situation right while ensur...

3.3
#985897
I paid for my new system and the rep told me it was to be delivered the next day. It didn't arrive. I called the company and asked about it and the rep said it would arrive today. It still did not show up. I emailed them asking for a refund and cancellation. If I can't...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing this to our attention! We sincerely apologize for the lack of communication you have received as it is far from the quality of service we aim to provide...

2.8
#984776
System is like all the others but their staff isn't very good. Had a false alarm and the person who called knew almost nothing, just very poor response. I have to do all the troubleshooting. Does not respond to communications promptly. This is one of those companies...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing this to our attention! We would love the opportunity to make this situation right for you, however, we are having trouble locating your account based on...

2.0
#976143
I have been with the company for over three years now. I am well passed my contract expiration, however today I called to cancel my services and was told that I have to give 30 days notice, and will be charged for the 30 days while waiting to cancel. This is absolutely...
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Anonymous
Lorrie

I have finished with my Front Point 3 year contract. I called to cancel monitoring service this morning. Was told the same thing about the 30 day written cancellation. Fron...

Anonymous
Anonymous

How was this resolved? I believe I will face this same issue as I attempt to cancel.

3.1
#943064
I want to first say front point has exceptional employees as far as trying to help the best they can but this is the worst service yet and a money pit as well. The contract length is ridiculous and if you think about it. The contract wouldnt need to be 3 or how ever...
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Anonymous
Anonymous

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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for taking the time to bring your concerns to our attention! We would like the opportunity to make this situation right, however, we are having trouble locating your...

I WAS using FrontPoint Home Security to protect my home. Previously, I was with ADT. Well, a young man was sitting on the steps of my home in October 2011 and explained that he had an amazing wireless security system. He explained that since ADT was not wireless a...
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Anonymous
Anonymous

FrontPoint Security, from everything I've ever seen, doesn't have people that go door to door though (I called them and asked when a guy came to my door last year to upgrade m...

FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you taking the time to share your feedback with us, as it is the best way for us to grow as a company. Please accept our sincerest apology for the negative experience yo...