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Don't waste your time or money with Frontpoint. I've had this system for about a year. It's an old house and the doors are recessed in the frames. I had to drill holes in the doors and frames to mount the sensors. Now, one the sensors has gone bad. This item has been...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for taking the time to share your concerns with us. We would like the opportunity to work with you and get your system working exactly how you need, however, we are ...

1.0
#1149745
I purchased a Frontpont system because all their literature states that the system is "pet friendly" for animals up to 50 lbs. However, my 10 lbs cat sets off the motion sensors almost daily. I called the help desk to discuss and was told that "pet friendly" doesn't...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and address your concerns in detail, however, we are having trou...

2.8
#1144512
I don’t know how anyone can see a thing on these cameras. The “night vision” it claims to have is a joke. You can not see a thing at night. Even if we leave a light on, you would never be able to make out a face. The doorbell camera only records if someone rings the...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

We appreciate you taking the time to bring this to our attention. We would like the opportunity to make this situation right for you, however, we are having trouble locating y...

1.5
#1133395

Frontpoint Security - Deliberately taking money out when they owe me

Frontpoint Security
#1149561
1.0
Details
Frontpoint is trying to cause problems for me for some reason unknown to me. They recently took $99.00 out of my account after I responded to a email regarding $100 dollars they owe me. But instead of putting the money in my account, they took out another $100.00 dollars without my knowledge until I looked at my bank statement today, plus I was charged a $35.00 fee.
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Frontpoint Security - They don't tell you your entering a 3 year contract.

Frontpoint Security
#1139357
1.3
Details
Ordered the system after a minor break in. I didn't activate the system. After a few months we decided to go a different route. We tried to cancel, only to be told we were in a 3 year contract. Which would be over $ 1000 to be paid in order to cancel. Buyer beware , avoid the lies pick a different company.
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Short Review on December 28, 2016

Frontpoint Security
#981455
1.0
Details
What ever you do don't get service through this company because they sell you equipment that defective and call fire department on false calls and charge you for it
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Short Review on October 04, 2016

Frontpoint Security
#930874
3.0
Details
They are still billing me after cancelling months ago. And calling them is pressure sales. Am tired of repeating myself and don't have time to keep calling this company. They won't let you cancel
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after signing up got a dog - motion sensor concern Then we moved from the mountains to a senior mobile home. At age 83 concerned about the monthly fee on contract - YEA connected to Donny, and he walked me through all the questions and now all resolved ! What a relief...
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FrontPoint
FrontPoint
Frontpoint Security Verified Representative

We're so happy to hear that Donny was there to help you! Thanks for sharing this experience with us and please let us know if there is anything we can ever do for you in the f...

4.1
I liked
  • Easy set up
  • Followup by selective employees
  • easy to set up
#1117455
Had the following problems with the Frontpoint System after equipment was installed, activated and technicians indicated ALL functioning: 1) 84-year old Mother fell trying to go to the restroom, pushed Panic button that was on a lanyard around her neck. No one came...
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1.4
I liked
  • Followup by selective employees
I didn't like
  • Overall experience and understanding
#1109898
Lied to me about contract length and then sent me equipment that was faulty. Had false alarm bills from the police. They seemed to be covering for someone that was entering my house and then told me to erase the history in my unit (which I suspect is so I can't compare...
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#1092264
Paid $500 for initial set up. Customer service rep never told me I'd be committed to a contract of 27 months. When I had to discontinue service 9 months into it, that is when I was told I had to pay for the complete 27 months or get turned into collections. Dishonest...
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1.0
#1070086
Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From...
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1.2
#1019461
The system was pretty easy to install but if you have a 2nd door that you want to enter or exit from, forget it, unless you're willing to pay a fortune for another keypad. Yes, you can use your phone to control the system but sometimes, if I don't have my phone on me,...
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2.7
#1016175

Contact Frontpoint Security

Mailing Address:
Frontpoint Security
1595 Spring Hill Road Suite 110
Vienna, VA 22182
Phone:
(877) 602-5276
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I just very recently purchased a home security system and monitoring from Frontpoint. Things at first did not get off on the right foot, and admittedly I still feel a little chapped because of the "service" I got at my old company. To make a long story short, never had...
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4.8
#995303