Frontpoint Security
Frontpoint Security Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frontpoint Security has 1.9 star rating based on 129 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Frontpoint Security to a friend or colleague.
- Rating Distribution
Pros: Easy set up, No words to describe, Cellular connection.
Cons: Customer service, Contract, All cons terrible company.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frontpoint Security has 1.9 star rating based on 129 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Frontpoint Security to a friend or colleague.
- Rating Distribution
Pros: Easy set up, No words to describe, Cellular connection.
Cons: Customer service, Contract, All cons terrible company.Recent recommendations regarding this business are as follows: "Run!", "Use someone else if you want customer service", "Try Simplisafe.", "Please use a different service", "Give humans the job".
Most users ask Frontpoint Security for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
I don’t have any negative issues with FP.
Double charged when forced to cancel
User's recommendation: Run!
They hung up without talking to me
Preferred solution: Talk with customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middletown, DelawareFrontpoint is second only to the Mafia in making you regret entering into a contract.
User's recommendation: Try Simplisafe.
Need certificate
User's recommendation: Use someone else if you want customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my service
- Worst customer service
Preferred solution: Cancel my service
User's recommendation: Please use a different service
Activation
User's recommendation: Give humans the job
Swap hub and faulty screen
I received a Bad Out of the Box touch screen as part of a Frontscreen upgrade. The quality is junk and well below the original model.
I tried to use the Frontpoint website to troubleshoot but found no real evidence of support AND they don't make customer service number easy to obtain much less call. Once I did reach a real person, there was some empathy but the only resolution was to order a new one. NOW this is really interesting. I bought an alarm system to protect my home, family and belongings.
I would think an alarm would be a top priority to get replacements for a bad part. I was told my replacement touch screen would take 3-5 business days to get to me. SO my kids have no way to arm/disarm/or call for help as they have no cell phones for remote use. What safety company would do something like this.
Once my upgrade contract is up, I'm cancelling this service which I've had for about 10 years. I do not recommend this product.
User's recommendation: not on your life or theirs. Junk equipment especially when there competitors are doing more for less.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: HORRIBLE CUSTOMER SERVICE
Company fixed the issue and I have been provided with apology.
- Affordable
- No customer service
Preferred solution: Better customer service
User's recommendation: Go with another company.
Poor customer service
User's recommendation: Highly recommended
Poor service…..cancellation issues.
User's recommendation: Don’t use them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montgomery, AlabamaBeing charged for service each month and I’m not using the service I would like a refund
- Used credit card without permission
- Cancellation fees extrotion
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flanders, ConnecticutNeed to cancel service and can't get through to agent
I have tried for weeks to try to get through to an agent to cancel service. Apparently, this is the only way to cancel service.
It seems your company has really gone downhill in regard to available customer service, covid or not. I don't ever remember having this issue with your company in the past. It's quite unfortunate for your company as I see many unhappy customers and poor reviews. Seems it won't fair well for your company when people are looking to sign up for a new service and don't choose Frontpoint based on said reviews.
I need to cancel my service.
I will be happy to get my lawyer involved if I can't get this matter resolved now.
It seems quite illegal to make cancelling service unavailable and continue to charge customers for services they no longer want as they are set up for automatic payment. Let me know how we can get this matter settled now.
Preferred solution: service cancelled
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clermont, FloridaInability to cancel account.
- Easy to install
- Difficult to cancel
Preferred solution: CANCEL MY ACCOUNT
User's recommendation: Find out the company's cancellation procedures before buying.
Lousy service and customer service doesn’t care.
- Expensive
- All cons terrible company
- Difficult to put in
Preferred solution: Full refund
User's recommendation: DON’T buy from this company!!
Trying to cancel service for 2 weeks. No response to emails or voicemail. No way to talk to agent. 2 hour hold times. They just won’t let you cancel
User's recommendation: Not worth the hassle. There are other alarm companies
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Michael- We are so sorry if you have experienced any frustration while working with our team. While we are sorry to hear that you want to cancel your services, we still want to make sure that you have a 5-star experience.
We understand that customer service and quick access to support is important and have recently made changes to our processes. Please contact our support team using the link below so they may work with you to quickly and efficiently resolve any issues or cancel your service: https://***/contact