Company has verified representatives Subscribed to our free business plan and has customer support representatives who act on its behalf.
Submit ›
or
3.8 Based on 25 reviews
Compare to others
  • Customers like
    • Cellular connection 2
    • Easy to set up 1
    • easy to set up 1
  • Customers don't like
    • Customer service 4
    • Bait-and-switch tactics 4
    • Contract 3

This company is a scam. I've had Frontpoint for about 2 years now. Not very happy with the fact that the system goes off-line for no apparent reason. Not happy either with the cheap door sensors that are glued to the door facing and constantly require fussing with - they come unglued, get in the way of the door shutting and have to be re-adjusted constantly. Then try to cancel the service. I was told on the phone at the outset that there... Read more

Was this review helpful? 1 0

BUYER BEWARE!!! This is a three year contract even if your equipment stops working!! We were happy when we first agreed to this as we rent Our house and wanted to take our alarm system with us when we moved. Upon getting the equipment one of our door sensors did not fit one of the doors, and the alarm was barely audible outside the room the base was in. When the equipment stopped working I stopped paying. Now I have nasty employees from... Read more

Was this review helpful? 1 0

I am extremely pleased with our system. Albeit its a 3 yr contract, its a lot less than other companies. Fortunately, we got the system in a rental and will be moving it to our new larger home. Love the fact we cn buy pieces ala carte. Even tho they are pricey, it has been worth it. App works on both of our phones, great feature and is useful to ensuring landlord does not sneak in and out. We do have two small cats and this has not set our alarm... Read more

Was this review helpful? 0 0

FrontPoint sold me a system and I really was happy with it until I found out that an app I was using to arm and disarm my system was "temporary" and "not part of my basic plan." This would have been all well and good if someone had TOLD me about that when selling me my system. ( would have declined to pay more for monitoring and moved on to another company). I had numerous conversations with tech support when installing my system when they... Read more

Was this review helpful? 0 1

BEWARE! You will be entering into a full 3 year contract which you cannot break. Strange, since their equipment does. We kept having issues with our very small dogs setting off motion sensors, so they had us move them around. (It costs money if you have false alarms, you know.) Their mobile app only worked for one of us. Then we came to a point where we needed to watch our pennies (compensation change) and needed to quit service. It would... Read more

Was this review helpful? 2 0

I am currently shopping for an alarm system. Called Frontpoint sales an here is my experience with them. I spoke to Brenden Shoop. I wanted to ask some technical questions. I told Brenden that I was currently shopping and comparing my options. He said "Why would I want to bother looking at other systems, since Frontpoint is the best?" I was immediately a little irritated by this statement. Then he said, "Let me run through a sample... Read more

Was this review helpful? 1 0

The worse company in business in all of USA Back in 2009 I had several issues ended up moving out of Las Vegas to California due to an emergency Armada & ADT refused to resolve or even try to be of any help and now in 2016 they continue to sell the one and only collection I've ever they are the worse and pass the bucket back n forth Save you a headache don't deal with them.

Add comment

started charging me more without ever checking with me- monthing increases without checking??? who does that? lots of option don't use front point. I don't really need 100 words to explain this - but I did call them to ask what was up and they did not seem to even care - started charging me more without ever checking with me- monthing increases without checking??? who does that? lots of option don't use front point. I don't really need 100... Read more

Was this review helpful? 2 0

I have had frontpoint security for 3 years. Someone is still breaking into my house. The alarm is not set off. Something is wrong! I called the company and they have no explanation. I requested a camera set up and was told I would have to start all over again with new equipment. I cannot afford new equipment. I do not know what to do. I have put other security measures into my house with no luck. The police will not even cooperate. One... Read more

Was this review helpful? 4 0

I requested an online quote and got a call less than 2 minutes after hitting the "submit" key. I explained to the sales rep that my home had been broken into recently and I wanted video surveillance because the grand jury failed to indict the burglar because there wasn't video proof. He double talked and informed me that the system would cost $99 up front and $44.99/month. I gave him my credit card info; he then said I didn't qualify for the... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
 
×
You are reading about Frontpoint Security.
Filing a new complaint about
×